مطالعه تطبیقی شناسایی و اولویت‌بندی ابعاد فرصت‌ها و چالش‌های مدیریت کیفیت در صنعت 4 با استفاده از تکنیک BWM

نوع مقاله: مقاله پژوهشی

نویسندگان

1 استاد گروه مدیریت صنعتی، دانشکدۀ علوم اقتصادی و اداری، دانشگاه مازندران، بابلسر،ایران

2 کارشناسی ارشد مدیریت صنعتی، دانشکده علوم اقتصاد و اداری، دانشگاه مازندران، بابلسر، ایران؛

چکیده

رشد بهره‌وری صنعتی همیشه تحت تأثیر رشد تکنولوژی‌ها بوده است. این ادعا را می‌توان بر اساس انقلاب صنعتی که اولین بار با استفاده از موتور بخار در کارخانه تولید آغاز شد، نشان داد. در حال حاضر، انقلاب صنعتی چهارم حتی قبل از اینکه به‌طور کامل اجرا شود، به تصویر تبدیل شد و بسیاری از متخصصان و سازمان‌ها به‌شدت تلاش می‌کنند تا مفهوم انقلابی را پیاده‌سازی کنند. مفاهیم کارخانه هوشمند، سیستم فیزیکی سایبری و اینترنت اشیا و خدمات، فرصت‌های بسیار توانا و همچنین چالش‌های پیشرو در مدیریت کیفیت در بخش‌های تولید را ارائه می‌دهد. بنابراین، در این مقاله، به بررسی فرصت‌ها و چالش‌ها در زمینه اجرای صنعت 4 برای مدیریت کیفیت پرداخته‌شده است. بدین منظور، ابتدا شاخص‌های فرصت‌ها و چالش‌های مدیریت کیفیت در صنعت 4 شناسایی شدند. سپس با استفاده از روش‌ تصمیم‌گیری ‌چندشاخصه بهترین- بدترین که به‌عنوان یکی از نوین‌ترین روش‌های وزن‌دهی در ادبیات تصمیم‌گیری چندشاخصه مطرح است، این شاخص‌ها با نظرات خبرگان وزن‌دهی شدند. نتایج پژوهش نشان‌دهنده این بود که شاخص‌های کاهش هزینه‌ها و زمان تولید، افزایش خدمات‌رسانی و رضایت مشتری و افزایش مهارت و شایستگی‌ها به ترتیب به‌عنوان مهم‌ترین فرصت‌ها و شاخص‌های ادغام عمودی، ادغام افقی و تجربه و متخصصان به ترتیب به‌عنوان مهم‌ترین چالش‌ها معرفی شدند. در انتها بر اساس نتایج پژوهش، پیشنهاد‌ها اجرایی و پژوهشی ارائه گردید.

کلیدواژه‌ها


عنوان مقاله [English]

A Comparative Study of Identifying and Prioritizing Dimensions of Opportunities and Challenges of the Quality Management in Industry 4 Using BWM

نویسندگان [English]

  • hassanali aghajani 1
  • Fatemeh Zahra Rajabi kafshgar 2
1 Prof. of Industrial Management, Mazandaran University, Babolsar, Iran
2 MSc. in Industrial Management, Faculty of Economics and Administrative Sciences, University of Mazandaran, Babolsar, Iran
چکیده [English]

Industrial productivity growth has always been influenced by the growth of technology. This claim could be show based on the industrial revolution that began the first time using a steam engine in the production plant. At the moment, the fourth industrial revolution turned into an image, even before it was fully implemented, and many experts and organizations are working hard to implement the revolutionary concept. The concepts of the smart factory, the physical cyber system and the Internet of Things and Services, offer great opportunities, as well as the leading challenges in quality management in the manufacturing sectors. Therefore, in this article, we examine the opportunities and challenges in implementing industry 4.0 for quality management. To this end, attributes of opportunities and quality management challenges were identified in industry 4.0. Then, using the Best Worst Multi criteria decision making method, which is considered as one of the most innovative weighting methods in the Multi criteria decision making literature, was weighted by expert opinions. The results of the study indicated that the attributes of cost reduction and production time, increase in services and customer satisfaction, and increase the skills and competencies respectively, introduced as the most important opportunities and attributes of vertical integration, horizontal integration and experience, and specialists respectively introduced as The main challenges. Finally, based on the research results, practical and research suggestions were presented.

کلیدواژه‌ها [English]

  • BWM
  • Industry 4
  • Quality Management
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